Refund & Return Policy – Krishva Naturals

Welcome to Krishva Naturals.
Customer satisfaction is our priority. We are committed to delivering premium-quality dry fruits, spices, seeds, and natural products with safe packaging and reliable service. Please read our Refund & Return Policy carefully before placing an order.

Refund & Return Policy

Effective Date: May 21, 2026

At Krishva Naturals, we strive to provide fresh, hygienically packed, and high-quality products to our customers. Due to the consumable nature of our products, returns and refunds are handled under the conditions mentioned below.

1. Eligibility for Return or Refund

You may request a return, replacement, or refund only if:

  • You received a damaged product
  • You received a wrong item
  • The package was tampered with during delivery
  • The product is expired or defective
  • The ordered item is missing from the package

To process your request, you must contact us within 24 hours of delivery with proper proof.

2. Non-Returnable Products

For safety, hygiene, and food quality reasons, the following products are non-returnable:

  • Opened or used food products
  • Dry fruits, spices, seeds, or snacks once opened
  • Products without original packaging
  • Items damaged due to improper handling by the customer
  • Products purchased during clearance or special sale offers

3. How to Request a Return or Refund

To request a return or refund:

Step 1:

Email us at: support@krishvanaturals.com

Step 2:

Share the following details:

  • Order ID
  • Product name
  • Clear photos/videos of the issue
  • Delivery package images

Step 3:

Our support team will review your request within 2–3 business days.

4. Refund Process

Once your refund is approved:

  • Refunds will be processed to the original payment method
  • Processing time may take 5–7 business days
  • In case of Cash on Delivery (COD), refund may be processed via bank transfer or UPI

5. Replacement Policy

If a replacement is approved:

  • We will dispatch a replacement product at no extra cost
  • Replacement delivery timelines may vary depending on location

6. Cancellation Policy

Order Cancellation by Customer

  • Orders can be cancelled before dispatch
  • Once shipped, orders cannot be cancelled

Order Cancellation by Krishva Naturals

We reserve the right to cancel orders due to:

  • Product unavailability
  • Incorrect pricing
  • Suspicious or fraudulent transactions
  • Delivery service limitations

In such cases, a full refund will be issued.

7. Shipping Damage Claims

If your package appears damaged during delivery:

  • Do not accept tampered packages
  • Record an unboxing video for proof
  • Contact us immediately after delivery

Claims without proper proof may not be eligible for refund or replacement.

8. Contact Us

For any refund, return, or replacement queries, contact:

Krishva Naturals Customer Support
Email: admin@krishvanaturals.com
Contact number: +91 9528053184

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